If you are having trouble finding your voucher on your computer don't panic, WE ARE HERE TO HELP !
The voucher is in your downloads folder. This small window should open automatically allowing you to double click and open the voucher from there. Check to see if the file is in there.
If this window didn’t open for some reason – or you closed it by accident - you can re-open it by holding down the CTRL and J keys. This works in all major browsers, including Internet Explorer, Chrome and Firefox.
If you don’t fancy that, you can navigate to your Downloads folder using Windows Explorer. In Windows 7, it’s the second option on your left in the Favorites section, under Desktop.
Try accessing the voucher from another computer if you have access to one.
If you try all of the above and you still can't download the voucher then get in touch with us here. To make it easier for us to help you, please provide us with the following information:
- Which internet browser you are using?
- At which stage does the screen go blank (e.g. after you have submitted your details or when you click the link to download the PDF?
- Copy and paste the link in the top URL bar when the screen goes blank
- Do you get an error message? If so, what is it?